The firm believes that clients are entitled to rely on legal counsel in every possible way, including the client's ability to gain access to the law firm principals; to have phone calls returned promptly; to negotiate fixed-fee arrangements, with fees to increase only when the complexity or scope of matter varies; and, most crucially, to obtain a fully comprehensible, practical solution to any problem. It is precisely for that reason that a specific, experienced contact attorney is designated for each client.